FAQ

Here are a list of common FAQs asked by our customers:

                                                          Frequently Asked Questions

1.   What are your showroom hours ?

We are open Monday – Wednesday  8:30am – 5:00pm, Thursday - Friday 8:30am - 6:00pm.  
Closed Saturdays and Sundays. 

2.   What is the normal Production Time?

Normal production time is 5 to 10 working days.  Large quantities may require 10 to 20 working days.  Some special order items, such as bronze tablets, will require additional time.  Approximate delivery time will be confirmed upon order.  Please be sure to inform us of your event date.  Special rush services are available on most items.  Please confirm availability prior to ordering.

3.   What if I need it quicker,  is there a Rush Charge ?

 In certain situations, Rush Charges may apply

 RUSH CHARGE – same day production $30.00 min*

 RUSH CHARGE – next day production $20.00
           
          * subject to change with time allotted

RUSH SERVICES are subject to availability of inventory and production capacity. 

Special rush services DO NOT include special shipping charges necessary to meet      

        customer deadline.

4.   Can you ship my order ?

Yes. We ship out awards every week. All plaques are individually packaged.  Trophies and other items are wrapped and boxed.  Shipping charges - $3.00 - $7.50 per shipping carton plus freight charges.  (depending on type of product).  Claims & Damages – it is the responsibility of the customer to make claims with the carrier.  We will assist in every way possible.

5.     What are the payment options ?

 We accept cash, checks and credit cards. All new accounts must fill out our application for open account form and return it to our accounting office.  Allow two weeks for processing.  Prior to approval, all new accounts will be prepaid or C.O.D.  Custom designed or special order items will require a 50% deposit.  Net 10 days for customers with established accounts.  Our minimum billing is $15.00.

6.     Can items be returned ?

 No products may be returned without prior approval from our customer service department.  Because of the highly personalized nature of award products, only items received late or incorrect are eligible for refund consideration.  Most of our products are not reusable after they have been engraved or etched, though in some cases, an engraving plate can be replaced in order to utilize the award for a different occasion or recipient.

Please contact us to discuss this on a case-by-case basis.

7.     What if I need to cancel my order ?

 All costs incurred up to cancellation will be billed.  Orders being changed after work has been completed will be subject to additional charges.